TERMS & CONDITIONS

1. PRICES & DISCOUNTS:
Prices are listed as public prices. All duties, taxes, and brokerage are included in the public price. Local taxes, assembly, and installation are not included. All prices are subject to change without notice, at any time prior to our written confirmation of the order.
 

2. PRICE QUOTATIONS:
Prices remain valid for a period of sixty (60) days from the written quotation or order confirmation.
 

3. ORDERS:

a. All orders must be prepaid unless other terms have been extended.

b. Orders can be submitted to Dwell Modern either  via email, in person or over the phone. A $250 net minimum order is required. A $100 processing fee for orders that do not meet the minimum is required. Spare parts orders are excluded from this fee.

c. The confirmation shall state the approximate date of shipment of the order if not in stock.

d. Dwell Modern reserves the right to accept or reject an order for any reason.

e. All orders requiring custom finishes and/or custom modifications require a 50% non-refundable deposit.

f. All orders of standard products in excess of $10,000 list value require a 50% deposit, with cancellation subject to restocking charges.

g. Please consult the factory on lead time and availability of custom orders.

h. Please consult factory on lead time and availability of custom orders.

i. Custom orders are subject to longer lead times which are determined by manufacturers not Dwell Modern.

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4. CANCELLATIONS / CHANGES TO ORDERS:
Once an order is confirmed by Dwell Modern, it cannot be changed or cancelled without Dwell Modern’s written consent. The buyer may not cancel or change a special order if Dwell Modern has commenced production. A restocking fee or a change order fee will apply. The restock fee is 50% on special orders.

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5. PAYMENT AND CREDIT

a. All invoices are to be paid to Dwell Modern, an entity of LightForm Canada Inc. All sales are made on a cash basis unless credit is extended.

b. Dwell Modern may extend credit if, in the company’s sole opinion, the buyer meets its credit standards based on a review of up-to-date financial information.

c. If credit is extended, the terms of payment are thirty (30) days net from the date of the invoice.

d. Interest at a rate of 2.0% per month will be charged on all overdue amounts.

e. Payments sent by cheque should be mailed to 10545 124 St. Edmonton, AB T5N 1R8.

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6. SHIPMENTS:

a. Unless otherwise requested by the buyer, Dwell Modern will ship by the method of shipping it deems satisfactory based upon convenience, experience, and cost. All shipments are FOB from Dwell Modern’s Edmonton warehouse.

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b. Dwell Modern reserves the right to make partial shipments of the buyers’ order and to invoice the buyer for only the portion of the order shipped. All orders are shipped direct. Local delivery charges apply. Orders pre-authorized to be picked up at Dwell Modern’s Edmonton warehouse are subject to a $50 handling fee.

 

7. FREIGHT & HANDLING:

All orders are shipped direct. Local delivery charges apply. Orders pre-authorized to be picked up at Dwell Modern’s Edmonton warehouse are subject to a $50 handling fee.

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b. All freight charges quoted on orders carry a handling charge for packaging and prepayment.

c. The minimum freight charge is $20.

d. Freight damages must be reported within 48 hours.

 

8. RUSH SHIPMENTS:
Orders requesting to be expedited with a guaranteed shipping of less than five (5) business days are subject to a $75 rush fee, stock levels permitting.

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9. WARRANTIES:

a. Dwell Modern warrants its products to be free from defects in materials and workmanship for a period of one year from the date of delivery. During this warranty period, Dwell Modern will repair or replace, at its option, products that are proven to be defective. This warranty does not apply to damages resulting from accident, alteration, tampering, misuse, negligence, or abuse.

 

b. This warranty does not apply to light bulbs, which are not products manufactured by Dwell Modern and if supplied, are supplied by Dwell Modern only as an accommodation.

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c. If Dwell Modern furnished you with advice or other assistance concerning the products, the furnishing of such advice shall not subject the company to any liability, whether it be contract, warranty, tort (including negligence), or otherwise.

 

10. CLAIMS:

a. In the event the products are defective when delivered, the buyer must notify Dwell Modern in writing within two (2) days of the date of delivery. If a defect occurs within the warranty period, the buyer must notify Dwell Modern in writing not later than one year from the date of delivery.

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b. If Dwell Modern's inspection supports the claim that the product is defective, Dwell Modern’s liability is limited to repair or replacement of the defective product only. In no event shall Dwell Modern be liable for any incidental or consequential damages including, without limitation, damage to other property and equipment, loss of profits, or compensation for services.

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11. RETURNS

a. All returns must be authorized in writing by Dwell Modern prior to the return. Returned merchandise must be in the original packaging and must be in new saleable condition, returned at the buyer’s expense.

 

b. Authorized returns will carry a minimum restocking charge of 25%.

 

c. If a freight claim cannot be made by Dwell Modern due to unsatisfactory packaging, the buyer will be charged for repair and/or replacement of the furniture or fixtures. 

 

d. Specially discounted products and specially ordered products may not be returned.

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e. Special-order items that are not standard stock items will carry a minimum restocking fee of 50%.

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12. SURCHARGES

All third-party shipments or customer drop shipments will be charged a $35 surcharge.

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13. LAMPING

Lamps noted are not included.

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14. LOCAL DELIVERY: Local Delivery can be arranged as an additional service and is subject to related fees.

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15. INSTALLATION:

Installation can also be arranged as an additional service. Goods are assessed upon arrival at the Dwell Modern Edmonton warehouse and reviewed by a qualified team.

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